Refunds & Returns Policy
Unfortunately, we do not accept order cancellation if you change your mind.
You can request a refund or reshipment for ordered products if:
- you receive the wrong item
- you receive a significantly damaged item
- you receive a significantly different item from the description sample ( Please note for some items please allow 1-3cm -/+ error and image colour may change slightly due to photo lighting )
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, delivery delays due to COVID 19 pandemic).
- We are not required to provide a refund or replacement if you change your mind.
- We also do not accept order cancellations if you change your mind.
*You can submit refund requests by sending a message on Contact Us page.