Refunds & Returns Policy

Order cancellation

Unfortunately, we do not accept order cancellation if you change your mind.

Refunds

You can request a refund or reshipment for ordered products if:

  • you receive the wrong item
  • you receive a significantly damaged item
  • you receive a significantly different item from the description sample ( Please note for some items please allow 1-3cm -/+ error and image colour may change slightly due to photo lighting )

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, delivery delays due to COVID 19 pandemic).
  • We are not required to provide a refund or replacement if you change your mind.
  • We also do not accept order cancellations if you change your mind.

*You can submit refund requests by sending a message on  Contact Us page.

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